Journal

Section 1 — Consent

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange a delivery or return a purchase, we process it on the basis that it is necessary for that transaction — and you consent to us collecting and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with a clear opportunity to say no.

How do I withdraw my consent?
If you change your mind after opting in, you may withdraw your consent for us to contact you, or for the continued collection, use or disclosure of your information, at any time — use the unsubscribe link in any of our emails or write to us at maison@razbel.com.

Section 2 — Disclosure

We may disclose your personal information if we are required to do so by UAE law or a competent authority, or if you violate our Terms of Service. We do not sell your personal information.

Section 3 — Shopify

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify's data storage, databases and the general Shopify application, on secure servers behind a firewall.

Payment: if you complete your purchase through a direct payment gateway, your card data is handled by Shopify's payment infrastructure, encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Purchase transaction data is retained only as long as necessary to complete the transaction. Razbel never sees or stores your full card number. All payment gateways we use adhere to PCI-DSS standards as managed by the PCI Security Standards Council. Instalment payments through Tabby are governed additionally by Tabby's own terms and privacy policy.

For more insight, you may wish to read Shopify's Terms of Service and Privacy Statement.

Section 4 — Third-party services

In general, the third-party providers we use — payment processors, delivery couriers, email and analytics services — will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.

Certain providers, such as payment gateways, have their own privacy policies for the information we must provide to them for purchase-related transactions. We recommend reading their policies so you understand how they handle your personal information.

Some providers are located, or maintain facilities, in jurisdictions outside the UAE. If you proceed with a transaction that involves such a provider, your information may become subject to the laws of those jurisdictions. Where personal data is transferred outside the UAE, we do so in accordance with the PDPL — to jurisdictions offering adequate protection or otherwise under appropriate safeguards.

Once you leave our website or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or our Terms of Service. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 5 — Security

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. All traffic to razbel.com is encrypted in transit using TLS (SSL), and payment information is handled exclusively by PCI-DSS-compliant providers. No method of transmission or storage is 100% secure, but we follow PCI-DSS requirements and generally accepted industry standards, and in the event of a breach likely to affect your rights we will notify the UAE Data Office and affected customers as the PDPL requires.

Section 6 — Cookies

We use cookies to run the store. In brief:

• Essential cookies — power your session, cart and checkout (for example Shopify's session and cart tokens). The store cannot function without them.
• Analytics cookies — help us understand visits and shopping activity so we can improve the store.
• Marketing cookies — help us measure campaigns and show relevant offers.

You can manage or block non-essential cookies in your browser settings; blocking essential cookies may prevent checkout from working. A current list of the cookies Shopify sets is available in Shopify's cookie documentation.

Section 7 — Age of consent

By using this site, you represent that you are at least 18 years of age or the age of majority in your place of residence, or that you are using the site with the involvement and consent of a parent or legal guardian for any minor dependents.

Section 8 — Your rights, changes and contact

Under the PDPL you may request access to, a copy of, correction of, or deletion of the personal information we hold about you; object to or restrict processing, including direct marketing; request data portability; and withdraw consent at any time. If you are not satisfied with our response, you may lodge a complaint with the UAE Data Office.

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes take effect upon posting; material changes will be flagged on this page. If Razbel is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to serve you.

To access, correct, amend or delete your personal information, register a complaint, or ask anything at all, contact our privacy officer at maison@razbel.com